Troubleshooting
For any inquires or technical support concerning BioStar 2, please contact the Suprema Technical Support Team (https://support.supremainc.com).
For efficient technical support, please provide the following information.
| ▪ | Company name, your name and job title, country information (regional information), contact information and the best time to reach you |
| ▪ | Current BioStar 2 version and device models (examples: BioStar 2 V1.0.233, BioLite Net) |
| ▪ | Details of the error message |
| ▪ | BioStar 2 system log |
| ▪ | Description of your symptom and problem |